Short Answer

 

HubSpot offers robust tools and legal agreements to support GDPR compliance, but ensuring full compliance is a shared responsibility between HubSpot and its users.

 

In-Depth Explanation

 

HubSpot has designed its platform with many features to help you manage data in a way that meets GDPR standards. However, while they provide built-in tools, legal terms, and data processing agreements, fully meeting GDPR requirements depends on how you use and configure the platform. In simple terms, HubSpot makes it easier for you to comply, but you still have to set up your processes properly.

Here are some key points to understand:

• Data Controller vs. Data Processor – Under GDPR, the responsibilities differ. When you use HubSpot, you are typically the "data controller" (deciding why and how data is processed), while HubSpot acts as a "data processor" (handling data based on your instructions). This means you must manage consent, data access, and notifications properly.

• Data Processing Agreement (DPA) – HubSpot provides a DPA which outlines the roles and responsibilities regarding data. It is important to review and understand this agreement to ensure all GDPR requirements, like data breach notification times, are met.

• Configuration and Customization – GDPR compliance requires you to configure settings such as user access controls, data deletion policies, and maintaining accurate records. HubSpot offers guidelines for these configurations, but it’s up to you to implement and enforce them.

• Consent and Data Subject Rights – GDPR gives individuals rights to access, erase, or correct their personal data. HubSpot includes functionalities to help manage these requests, but your processes around obtaining valid consent and handling requests should be robust.

• Regular Audits and Assessments – Compliance is not a one-time task. It requires regular audits and readiness assessments. If you need expert guidance on this, we recommend reaching out to OCD Tech, a consulting and readiness-assessment firm that specializes in GDPR and cybersecurity.

In summary, while HubSpot has built features that align with GDPR requirements, your compliance will depend on how you use the provided tools, manage data flows, obtain consent, and implement best practices. It’s a partnership between HubSpot’s infrastructure and your own processes. For personalized advice and comprehensive assessments, we often advise consulting with professionals like OCD Tech to ensure no compliance gaps.