HubSpot vs. Zoho CRM — What is Better for Cybersecurity

Compare HubSpot vs Zoho CRM for cybersecurity: Discover top features, pricing, and benefits for superior security-focused client management.

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Jeff Harms

Reviewed by Jeff Harms

Director, Advisory Services at OCD tech

Updated September, 18

Usability & Integration: HubSpot vs Zoho CRM

Discover how HubSpot and Zoho CRM compare on usability and integration for business productivity.

HubSpot Usability and Integration for Business

HubSpot demonstrates an impressive balance between usability and cybersecurity, offering an intuitive interface that empowers employees with easy navigation while enforcing stringent security best practices such as MFA prompts, secure logins, and role-based access. The platform’s security-first design ensures that users follow secure workflows without sacrificing productivity, providing a seamless user experience that integrates communications and collaborative tools.

Administration and setup are equally straightforward, with streamlined processes for managing conditional access policies and encryption defaults that bolster overall system security. HubSpot’s robust integration capabilities with platforms like Google Workspace, Microsoft 365, Slack/Teams, various CRMs, SSO, APIs, and automation tools are engineered to ensure smooth data migration, secure data portability, and safe mobile/desktop access without introducing additional security gaps.

Zoho CRM Usability and Integration for Business

Zoho CRM offers an intuitive user experience that streamlines daily operations while integrating robust cybersecurity measures, including MFA prompts, secure logins, and role-based access to ensure that employee productivity and data protection go hand in hand. Its administrative setup is designed for simplicity, enabling IT professionals to easily manage security configurations such as conditional access policies and encryption defaults alongside core CRM functionalities. The platform also demonstrates seamless integration with popular services like Google Workspace, Microsoft 365, Slack, and Teams, supporting SSO, APIs, and various automation tools without introducing additional security gaps. Furthermore, practical aspects such as migration, data portability, and secure mobile/desktop access are built into the design, making Zoho CRM a compelling solution for organizations focused on both usability and cybersecurity best practices.

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Security and Compliance: HubSpot vs Zoho CRM

See how HubSpot and Zoho CRM compare on security and compliance, including data protection, regulations, and business trust.

HubSpot

Data Security & Encryption

Data protection and encryption involve safeguarding sensitive information through advanced cryptographic techniques to ensure data remains confidential and tamper-resistant. It is crucial because protecting customer and business data minimizes the risk of breaches and unauthorized access. HubSpot addresses this by utilizing industry-standard encryption methods to secure data both in transit and at rest.

Zoho CRM

Data Security & Encryption

Zoho CRM employs robust data protection and encryption measures to ensure sensitive customer information is securely stored and transferred. The system encrypts data in transit and at rest, minimizing the risk of unauthorized access. This approach is vital for maintaining trust and upholding data integrity while meeting modern security standards.

HubSpot

Authentication & Access Control

Authentication and access control ensure that only authorized individuals can reach critical systems and data. This is important for preventing unauthorized access and maintaining system integrity. HubSpot implements robust authentication protocols and fine-grained access controls to manage user permissions and secure operations.

Zoho CRM

Authentication & Access Control

Access to Zoho CRM is safeguarded by stringent authentication and access control policies that restrict entry only to verified users. Role-based permissions and multi-factor authentication ensure the right individuals have the appropriate level of access. This framework reduces the risk of breaches and ensures that user privileges are closely aligned with individual responsibilities.

HubSpot

Compliance & Certifications

Regulatory compliance and certifications indicate adherence to established legal and industry frameworks, ensuring that data management practices meet global standards. This aspect is vital for building trust and avoiding legal penalties related to data privacy and security. HubSpot demonstrates its commitment by obtaining key certifications and aligning its processes with important regulatory requirements.

Zoho CRM

Compliance & Certifications

Zoho CRM is designed to adhere to global regulatory compliance standards and has achieved multiple certifications that attest to its security posture. Compliance with frameworks such as GDPR and others ensures that the platform meets the highest data protection requirements. These measures not only facilitate legal conformity but also enhance customer confidence and credibility.

HubSpot

Incident Response & Reliability

Incident response and risk management involve the proactive identification and swift mitigation of security threats to minimize potential business impact. Effective management of these dynamics is essential to reduce the repercussions of security incidents and maintain operational continuity. HubSpot supports this by maintaining a comprehensive incident response plan and rigorous risk management practices designed to quickly address and remediate threats.

Zoho CRM

Incident Response & Reliability

The platform maintains a proactive stance on incident response and risk management by continuously monitoring potential threats and vulnerabilities. Regular audits and clearly defined escalation protocols enable swift responses to any security incidents. This diligent management of risks is critical for minimizing potential impacts and ensuring long-term resilience.

Cost and Value: HubSpot vs Zoho CRM

Compare the cost and value of HubSpot and Zoho CRM to see which offers better pricing, affordability, and long-term benefits.

 

Cost & Value for HubSpot

 

HubSpot’s pricing structure offers a range of licensing and subscription costs, with tiers varying from a free CRM to more advanced plans that can run from $50 to over $800 per month depending on your business needs. Alongside these direct costs, companies should factor in hidden costs such as initial setup, employee training, and potential security add-ons—expenses that can add a few hundred dollars more upfront. For instance, integrating additional cybersecurity tools during onboarding may require extra investments, but these are critical for safeguarding sensitive data.

By investing in robust security features built into HubSpot, businesses can realize potential savings through the prevention of costly data breaches and compliance fines, which, as noted by IBM, can exceed $4M per incident. This advanced protection not only minimizes risks of downtime but also delivers a strong return on investment (ROI) over time, making the platform a smart choice for business owners looking to balance software costs with long-term cybersecurity savings.

 

Licensing and subscription costs for Zoho CRM typically range from approximately $12 per user/month for the basic edition to around $35 per user/month for advanced tiers, depending on the level of functionality and support you require. While these subscription fees are straightforward, there are often hidden costs that include initial setup expenses, employee training programs, and additional security add-ons necessary for comprehensive cybersecurity measures.

 

From a cybersecurity standpoint, investing in robust features such as multi-factor authentication and encrypted data protection can significantly reduce the risk of data breaches—which, according to IBM, can cost companies over $4M per incident. Thus, although the upfront costs for enhanced security components might appear higher, they ultimately contribute to an excellent return on investment by preventing expensive compliance fines and reducing potential downtime, ensuring strong, market-ready protection for your business.

 

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Final Recommendation: HubSpot vs Zoho CRM for Cybersecurity

 

Final Recommendation

 

For organizations comparing HubSpot vs Zoho CRM for cybersecurity, it is essential to note that while both platforms offer robust tools, they differ significantly in their approaches to usability and integration. HubSpot is particularly strong in its user-friendly interface and seamless integrations, making it ideal for businesses that emphasize rapid deployment and intuitive workflow management. In contrast, Zoho CRM offers greater flexibility and customization, which can be incredibly valuable for companies that need specific security controls and more detailed financial oversight. Both platforms maintain high standards of security and compliance, though decisions should factor in varying levels of investment and overall cost considerations. Businesses that prioritize a polished, out-of-the-box experience might lean towards HubSpot, while those looking for a highly customizable solution may benefit more from Zoho CRM. Ultimately, the final choice hinges on each company's unique operational requirements and strategic goals, ensuring a careful balance between overall value and specific feature demands.

 

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Read How to Enable MFA on these tools

Enabling MFA is one of the most effective ways to strengthen account security. We’ll walk through how to turn on multi-factor authentication (MFA), making it clear which steps are required and how the user experience compares across the two tools.

How to enable 2FA/MFA on a HubSpot account?

Learn how to enable 2FA/MFA on your HubSpot account with this step-by-step guide to boost security, protect data, and keep your business safe.

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IT Audit | Cybersecurity | IT Assurance | IT Security Consultants – OCD Tech is a technology consulting firm serving the IT security and consulting needs of businesses in Boston (MA), Braintree (MA) and across New England. We primarily serve Fortune 500 companies including auto dealers, financial institutions, higher education, government contractors, and not-for-profit organizations with SOC 2 reporting, CMMC readiness, IT Security Audits, Penetration Testing and Vulnerability Assessments. We also provide dark web monitoring, DFARS compliance, and IT general controls review.

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