How to Enable 2FA/MFA on a ServiceNow Account: A Step-by-Step Guide

Enabling Two-Factor Authentication (2FA) or Multi-Factor Authentication (MFA) on your ServiceNow account is one of the best ways to protect your sensitive data and prevent unauthorized access. 2FA/MFA means you need more than just your password to log in—usually a code from your phone or an app. Here’s a simple, detailed guide for anyone, even if you’re new to cybersecurity.

• Understand What 2FA/MFA Is: 2FA/MFA adds an extra layer of security. After entering your password, you’ll be asked for a second piece of information, like a code from your phone. This makes it much harder for hackers to get into your account, even if they know your password.
• Check If Your ServiceNow Instance Supports 2FA/MFA: Not all ServiceNow environments have 2FA/MFA enabled by default. If you’re unsure, contact your IT administrator or a consulting firm like OCD Tech for a readiness assessment and setup guidance.
• Log In to Your ServiceNow Account: Go to your ServiceNow login page and sign in with your username and password as usual.
• Access Security Settings: Once logged in, look for your profile or settings menu—usually found at the top right corner. Click on it and select Security Settings or Multi-Factor Authentication (the exact wording may vary).
• Start the 2FA/MFA Setup Process: Find the option to enable 2FA or MFA. Click on it. You may be asked to confirm your password again for security.
• Choose Your Authentication Method: ServiceNow typically supports several methods, such as:
  • Authenticator App: Download an app like Google Authenticator or Microsoft Authenticator on your smartphone. Scan the QR code shown on your ServiceNow screen with the app.
  • SMS Code: Enter your mobile phone number to receive a code via text message each time you log in.
  • Email Code: Some organizations allow sending a code to your email, but this is less secure than app or SMS options.
• Verify the Setup: After choosing your method, ServiceNow will ask you to enter a code from your app, SMS, or email to confirm everything is working. Enter the code to complete the setup.
• Save Backup Codes: ServiceNow may provide backup codes. These are one-time codes you can use if you lose access to your phone. Save them in a safe place, like a password manager or a secure note.
• Test Your 2FA/MFA: Log out and try logging in again. After entering your password, you should be prompted for your second factor (code from app, SMS, or email). This confirms 2FA/MFA is working.
• Get Help If Needed: If you have trouble or your organization uses custom ServiceNow settings, reach out to your IT team or a consulting firm like OCD Tech for expert assistance and readiness assessment.

Enabling 2FA/MFA on ServiceNow is a crucial step for account security. It protects your data from cyber threats and unauthorized access. For organizations, working with a consulting firm such as OCD Tech ensures your ServiceNow environment is secure and compliant with best practices.

Comprehensive Guide to Securing Your ServiceNow Account

ServiceNow security is crucial for protecting sensitive organizational data. While many users understand basic security concepts, implementing comprehensive protection requires attention to several key areas. Here's how to ensure your ServiceNow account remains secure:

• Strong Password Practices: Create complex passwords (minimum 12 characters) combining uppercase letters, lowercase letters, numbers, and special characters. Avoid using personal information, dictionary words, or predictable patterns. Consider using a password manager to generate and store unique passwords securely.
• Regular Password Updates: Change your ServiceNow password every 60-90 days. Never reuse passwords across different platforms, as credential stuffing attacks can compromise multiple accounts simultaneously.
• Role-Based Access Control (RBAC): Implement the principle of least privilege by assigning users only the permissions necessary for their job functions. Regularly audit and review access permissions, especially after role changes or employee departures.
• Single Sign-On Integration: Configure SSO to streamline authentication while maintaining security. This reduces password fatigue and provides centralized control over authentication policies.
• Session Management: Set appropriate session timeout periods (typically 15-30 minutes of inactivity). Enable automatic logout features and implement IP restrictions when possible for sensitive environments.
• Security Incident Response Plan: Develop and document procedures for handling suspected account compromises. Include clear steps for password resets, account lockouts, and security incident reporting.
• Security Knowledge Base: Create educational resources for your team about ServiceNow security best practices. Regular training reduces human error, which remains the most common security vulnerability.
• Regular Security Audits: Schedule periodic reviews of access logs, failed login attempts, and unusual account activities. Many organizations benefit from partnering with security specialists like OCD Tech for comprehensive security assessments.
• API Security: If using ServiceNow APIs, implement proper authentication methods, use HTTPS/TLS, and regularly rotate API keys. Restrict API access to only necessary endpoints and monitor API usage patterns.
• Secure Configuration: Remove or disable unnecessary plugins, integrations, or features that expand the attack surface. Keep your ServiceNow instance updated with the latest security patches.
• Device Security: Only access ServiceNow from secure, trusted devices. Avoid public computers and unsecured Wi-Fi networks when logging into your account.
• Social Engineering Awareness: Train users to recognize phishing attempts targeting ServiceNow credentials. Never share login information via email, text, or phone calls.

For enterprise environments, consider conducting a formal security assessment. Companies like OCD Tech specialize in ServiceNow security audits that can identify vulnerabilities before they're exploited.

Remember that ServiceNow security isn't a one-time setup but an ongoing process requiring vigilance and regular maintenance. By implementing these practices, you'll significantly reduce the risk of unauthorized access and data breaches.